EBOM-v5 EQc3: Occupant Experience Performance 1-3 points
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Credit language
© Copyright U.S. Green Building Council, Inc. All rights reserved.
Intent
To evaluate the building’s performance for occupants in terms of comfort, customization, joy, and belonging and to better understand ways to achieve consistent satisfaction.
Requirements
Conduct an occupant experience survey of the building occupants to assess their experience and satisfaction with the indoor environment during the 12-month reporting period.
Points are awarded according to Table 1.
Table 1. Points for Occupant Experience Survey
Survey action | Points |
> 60% of occupants are satisfied | 1 |
> 80% of occupants are satisfied | 2 |
> 90% of occupants are satisfied | 3 |
Required Survey Methodology
- Regular building occupants must be surveyed. Surveying visitors is optional.
- Use the following survey question (or similar): “Indicate how satisfied you are with the indoor environment in this building.” Additional questions are optional but encouraged.
- Use a seven-point response scale (e.g., very dissatisfied, dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, satisfied, and very satisfied).
- Calculate the percentage of occupants that are satisfied, mean satisfaction level, and response variance.
- When calculating the percentage of occupants that are satisfied, only include occupants that respond somewhat satisfied (5), satisfied (6), and very satisfied (7).
- Meet survey response rates in Appendix III.
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Credit language
© Copyright U.S. Green Building Council, Inc. All rights reserved.
Intent
To evaluate the building’s performance for occupants in terms of comfort, customization, joy, and belonging and to better understand ways to achieve consistent satisfaction.
Requirements
Conduct an occupant experience survey of the building occupants to assess their experience and satisfaction with the indoor environment during the 12-month reporting period.
Points are awarded according to Table 1.
Table 1. Points for Occupant Experience Survey
Survey action | Points |
> 60% of occupants are satisfied | 1 |
> 80% of occupants are satisfied | 2 |
> 90% of occupants are satisfied | 3 |
Required Survey Methodology
- Regular building occupants must be surveyed. Surveying visitors is optional.
- Use the following survey question (or similar): “Indicate how satisfied you are with the indoor environment in this building.” Additional questions are optional but encouraged.
- Use a seven-point response scale (e.g., very dissatisfied, dissatisfied, somewhat dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, satisfied, and very satisfied).
- Calculate the percentage of occupants that are satisfied, mean satisfaction level, and response variance.
- When calculating the percentage of occupants that are satisfied, only include occupants that respond somewhat satisfied (5), satisfied (6), and very satisfied (7).
- Meet survey response rates in Appendix III.